Time has flown by since our last entry. We're busy developing our next application and we're super excited to share more in the coming days. In the mean time, a post titled Size Does Matter After All from OOL caught my eye (I wonder why...). It adds commentary to a Register article, Service Management Best Practice. (aside: Is it cool to link to a post that links to an article? I think so as long as we all add a bit of value at each step.)
One quote really stood out, "I do think that elements of your organization's future service management may be in a book (figuratively speaking), but it should be a book you wrote yourself."
So my bit of value-add is who cares how large your company or group is? If you identify a problem, implement a solution, and demonstrate a quick win, it's good for business. You might ruffle some feathers because you didn't clear it with a well-meaning bureaucracy but too bad. Your job is to help the business make money (no matter how indirect). If your business needs:
- a security strategy to make sure you're aligned with the business groups
- a portal to communicate security metrics
- an engagement site to accept service requests outside your ticketing system
- Q&A site for frontline employees to ask security related questions, etc.
Just do it. Improve first and ask questions later.