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Write your own book on Service Management

May 17, 2010

Time has flown by since our last entry. We're busy developing our next application and we're super excited to share more in the coming days. In the mean time, a post titled Size Does Matter After All from OOL caught my eye (I wonder why...). It adds commentary to a Register article, Service Management Best Practice. (aside: Is it cool to link to a post that links to an article? I think so as long as we all add a bit of value at each step.)


One quote really stood out, "I do think that elements of your organization's future service management may be in a book (figuratively speaking), but it should be a book you wrote yourself."


So my bit of value-add is who cares how large your company or group is? If you identify a problem, implement a solution, and demonstrate a quick win, it's good for business. You might ruffle some feathers because you didn't clear it with a well-meaning bureaucracy but too bad. Your job is to help the business make money (no matter how indirect). If your business needs:

- a security strategy to make sure you're aligned with the business groups
- a portal to communicate security metrics
- an engagement site to accept service requests outside your ticketing system
- Q&A site for frontline employees to ask security related questions, etc.


Just do it. Improve first and ask questions later.

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